Free Delivery Across India on Orders Above ₹2000
Welcome to Astam Sutra. These Terms & Conditions govern your access to and use of our website, products, services, and any purchases made through our online store.
By accessing, browsing, or placing an order through our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website.
Astam Sutra is a lifestyle and home décor brand offering handcrafted and thoughtfully designed products, including home textiles, bedding, table linen, cushions, towels, bags, accessories, décor products, and other artisanal merchandise.
Throughout these Terms & Conditions, the terms “we,” “us,” “our,” and “Astam Sutra” refer to the business operating this website. The terms “you,” “your,” and “customer” refer to any person accessing the website or purchasing our products.
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are accessing or purchasing from the website on behalf of a company, organization, or other legal entity, you confirm that you are authorized to bind that entity to these Terms & Conditions.
We make every reasonable effort to ensure that product descriptions, photographs, dimensions, colors, materials, specifications, and pricing displayed on the website are accurate.
However, many Astam Sutra products are handcrafted, hand block printed, hand embroidered, handwoven, naturally dyed, or made using traditional artisanal processes. Because of this, minor variations in color, print placement, stitching, pattern, texture, weave, finish, dimensions, or detailing may occur.
Such variations are inherent to handcrafted products and should not be considered manufacturing defects.
Product colors may also appear slightly different depending on screen settings, device displays, lighting conditions, and photography.
All products are subject to availability.
We reserve the right to:
If a product becomes unavailable after you place an order, we will contact you and arrange an appropriate refund or alternative solution.
All prices displayed on our website are listed in the applicable currency and may include applicable taxes unless otherwise stated.
We reserve the right to change product prices at any time without prior notice.
The price applicable to your order will be the price displayed at the time the order is successfully placed, subject to correction of any obvious technical or pricing error.
Shipping charges, taxes, duties, and other applicable charges, where relevant, will be displayed before checkout or communicated separately.
Placing an order on our website constitutes an offer to purchase the selected products.
An order is considered accepted only after we confirm the order and successfully process the payment, where applicable.
We reserve the right to refuse or cancel an order for reasons including:
If payment has already been collected for a cancelled order, the applicable amount will be refunded according to our refund process.
Payments must be made through the payment methods made available on our website.
By submitting payment information, you confirm that:
Payment processing may be handled by third-party payment gateways. Astam Sutra does not control the independent systems, security protocols, or processing practices of such providers.
We aim to process and dispatch orders within the estimated timelines communicated on the website or during checkout.
Delivery timelines are estimates and may vary because of:
Astam Sutra will make reasonable efforts to assist customers with delivery-related concerns but cannot guarantee delivery on an exact date unless specifically confirmed.
Customers are responsible for providing complete and accurate delivery information.
Additional delivery charges may apply if an order must be re-shipped because of incorrect, incomplete, or unavailable delivery details provided by the customer.
For international purchases, customers may be responsible for customs duties, import taxes, brokerage fees, local levies, and other charges imposed by the destination country.
These charges are not generally included in the product or shipping price unless specifically mentioned.
Astam Sutra is not responsible for customs delays or additional charges imposed by local authorities.
Returns, exchanges, and refunds are governed by our separate Return & Refund Policy.
Customers should review the applicable policy before completing a purchase.
Products must meet the eligibility requirements stated in our return policy to qualify for return, exchange, or refund.
Certain categories, customized products, clearance products, personalized items, or hygiene-sensitive products may be non-returnable where clearly stated.
Order cancellation requests should be submitted as soon as possible.
Orders that have already been processed, packed, dispatched, customized, or handed over to the courier may not be eligible for cancellation.
Where cancellation is approved, any applicable refund will be processed through the original payment method according to our refund timelines.
Astam Sutra celebrates handmade craftsmanship.
Many of our products may display minor irregularities such as:
These characteristics reflect the authenticity of artisanal craftsmanship and are not considered defects.
Customers are advised to follow the care instructions provided with the product or displayed on the relevant product page.
Astam Sutra will not be responsible for damage resulting from:
All content available on the Astam Sutra website, including but not limited to:
is owned by, licensed to, or authorized for use by Astam Sutra unless otherwise stated.
Such content may not be copied, reproduced, distributed, modified, republished, commercially exploited, or used without prior written permission.
Unauthorized use may result in legal action.
You agree not to use the website for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not:
We reserve the right to restrict or terminate access where misuse is suspected.
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.
You are responsible for activities conducted through your account unless unauthorized activity is reported promptly.
Astam Sutra may suspend or terminate accounts associated with misuse, fraud, breach of these terms, or suspicious activity.
Discounts, coupon codes, promotional campaigns, gift vouchers, and special offers may be subject to separate conditions.
Unless otherwise stated:
We reserve the right to cancel promotional benefits in cases of misuse or technical error.
Our website may contain links to third-party websites, social media platforms, payment providers, courier services, or external resources.
These third-party websites operate independently from Astam Sutra.
We are not responsible for their:
Access to external websites is at the user’s own discretion.
To the maximum extent permitted by applicable law, Astam Sutra will not be liable for indirect, incidental, special, consequential, or economic losses arising from the use of our website or products.
Our total liability relating to a purchased product will generally not exceed the amount paid by the customer for the relevant product, except where applicable law requires otherwise.
Nothing in these Terms & Conditions is intended to exclude rights that cannot legally be excluded.
You agree to indemnify and hold harmless Astam Sutra, its owners, employees, representatives, partners, service providers, and affiliates from claims, liabilities, losses, damages, costs, or expenses arising from:
Your use of the website is also governed by our Privacy Policy.
We encourage customers to review the Privacy Policy to understand how personal information is collected, processed, stored, and protected.
Astam Sutra will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:
We may modify, update, or replace these Terms & Conditions from time to time.
Updated terms will become effective once published on the website unless otherwise stated.
Customers are encouraged to review this page periodically.
Continued use of the website after changes are published constitutes acceptance of the revised Terms & Conditions.
These Terms & Conditions shall be governed by and interpreted according to the applicable laws of India.
Any dispute arising from the use of our website, services, or purchases shall be subject to the jurisdiction of the competent courts applicable to Astam Sutra’s registered business location, unless otherwise required by applicable law.
For questions regarding these Terms & Conditions, orders, payments, products, or website usage, please contact us through the details provided on our Contact Us page.
Last Updated: October 2026
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