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At Astam Sutra, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, contact us, or interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
We may collect personal information when you browse our website, create an account, place an order, subscribe to communications, contact customer support, or otherwise interact with Astam Sutra.
The information we collect may include:
We only collect information that is reasonably necessary to provide our products, services, and website functionality.
Payments on our website may be processed through authorized third-party payment gateways.
Astam Sutra generally does not directly store complete credit card, debit card, banking, UPI, or other sensitive payment credentials. Such information is handled by the relevant payment service provider in accordance with its own privacy and security practices.
We may receive limited transaction information such as payment status, transaction reference, payment method, and order value.
We may use your personal information for purposes including:
We will not use your personal information for purposes that are materially unrelated to those described in this policy without an appropriate legal basis or consent where required.
Where permitted by applicable law, we may use your email address, phone number, or other contact information to send you updates about:
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional communications relating to existing orders, payments, shipping, returns, account security, or customer service may still be sent even if you opt out of marketing messages.
Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality and understand how visitors interact with the website.
These technologies may help us:
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
We may use third-party analytics and advertising tools to understand website traffic, customer behaviour, and the performance of our marketing campaigns.
These service providers may collect information such as:
Where required, such tools will be used subject to applicable consent requirements and the privacy terms of the relevant service provider.
We may share your information with trusted third parties where necessary to operate our business and provide our services.
These may include:
We do not sell your personal information to third parties.
Third parties receiving personal information are expected to process it only for legitimate business purposes and in accordance with applicable data protection requirements.
To fulfil your orders, we may share necessary information with courier and logistics providers.
This may include:
This information is shared only to the extent reasonably required for shipping, tracking, delivery, returns, or related support.
We use reasonable administrative, technical, and organizational measures to protect personal information against:
However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.
You are also responsible for maintaining the confidentiality of any passwords or login credentials associated with your account.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Certain information may be retained for longer periods where required for:
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Depending on applicable law and your location, you may have rights relating to your personal information, including the right to:
Some rights may be subject to legal or operational limitations.
To exercise any applicable rights, please contact us through the contact details provided on our website.
If you create an account with Astam Sutra, you are responsible for keeping your login details secure.
You may request correction or closure of your account, subject to any information we are legally required to retain.
Closing an account does not necessarily result in immediate deletion of all transaction records or information required for legal, tax, fraud prevention, or regulatory purposes.
Our website and products are intended for general consumers and are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate authorization or consent where required by law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.
Our website may include links to third-party websites, social media platforms, payment providers, or other external services.
Astam Sutra is not responsible for the privacy practices, security, content, or policies of those third-party websites.
We encourage you to review the privacy policies of external services before providing personal information.
If you interact with Astam Sutra through social media platforms, certain information may be visible to us depending on your account settings and the platform’s privacy practices.
Any personal information processed directly by the social media platform is governed by that platform’s own privacy policy.
Some of our technology, payment, analytics, communication, or service providers may process information in countries other than the country in which you are located.
Where personal information is transferred internationally, we aim to work with service providers that maintain appropriate safeguards as required by applicable law.
We may disclose personal information where reasonably necessary to:
If Astam Sutra undergoes a merger, acquisition, restructuring, sale of assets, or other business transaction, personal information may be transferred as part of that transaction.
Any successor organization will be expected to handle personal information in accordance with applicable data protection requirements.
We may update this Privacy Policy from time to time to reflect changes in:
The updated version will be published on this page along with the revised date.
We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the details available on our Contact Us page.
Last Updated: October 2026
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