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At Astam Sutra, every product is thoughtfully designed and crafted with attention to quality, detail, and artisanal workmanship. We want you to be happy with your purchase, and this Return & Refund Policy explains the conditions under which returns, exchanges, cancellations, and refunds may be accepted.
By placing an order with Astam Sutra, you agree to the terms outlined below.
We accept eligible return requests within 7 days of delivery, unless otherwise stated on the individual product page.
To qualify for a return, the product must:
Products that do not meet these conditions may not be accepted for return.
To request a return, please contact our customer support team within the applicable return period and provide:
Our team will review the request and provide further instructions if the return is approved.
Please do not send products back without receiving return instructions from Astam Sutra.
If you receive a product that is damaged, defective, or different from the item ordered, please contact us as soon as possible after delivery.
To help us assess the issue, we may request:
Once the issue is verified, we may offer a replacement, exchange, store credit, or refund depending on product availability and the circumstances.
Many Astam Sutra products are handmade, hand block printed, hand embroidered, handwoven, naturally dyed, or created using traditional artisanal processes.
As a result, slight variations may occur in:
These variations are an inherent part of handmade craftsmanship and make each product unique.
Minor artisanal variations will not ordinarily be considered defects or valid reasons for return.
We make every reasonable effort to represent product colors accurately.
However, actual colors may vary slightly because of:
Minor color differences will not generally qualify as a defect.
The following products may not be eligible for return unless they are received damaged, defective, or incorrect:
For hygiene-sensitive or special product categories, additional restrictions may apply where clearly stated.
For bedsheets, cushion covers, towels, table linen, and other textile products, returns will only be accepted if the item has not been:
The product must be returned in its original folded condition and packaging wherever reasonably possible.
If the return is due to:
Astam Sutra may arrange or reimburse eligible return shipping, subject to approval.
If a return is requested for other eligible reasons, such as preference or change of mind, return shipping charges may be borne by the customer.
Any applicable return shipping charges will be communicated before the return is processed.
Eligible products may be exchanged depending on stock availability.
An exchange may be offered for:
If the requested replacement item is unavailable, we may offer:
Any price difference between products may need to be paid or adjusted accordingly.
Once the returned product is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
Refund processing time may vary depending on:
After a refund is initiated by Astam Sutra, additional processing time may be required by your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product was received damaged, defective, or incorrect.
Any additional shipping charges, express delivery charges, duties, or similar fees may also be non-refundable unless otherwise approved.
For eligible Cash on Delivery orders, refunds may be processed through:
Customers may be required to provide valid payment details for refund processing.
For international orders, returns may be subject to additional shipping, customs, duties, and import-related costs.
Unless the product is damaged, defective, or incorrect, these costs may be borne by the customer.
Customs duties, local taxes, and import charges paid to authorities are generally non-refundable by Astam Sutra.
Cancellation requests should be submitted as soon as possible after placing an order.
Orders may be cancelled before they are processed or dispatched, subject to approval.
Once an order has been:
it may no longer be eligible for cancellation.
If an eligible prepaid order is cancelled, the refund will be processed to the original payment method.
If an order is returned to us because:
additional shipping or re-delivery charges may apply.
Any refund in such cases may be processed after deducting applicable shipping, return-to-origin, or handling costs where permitted.
If an order is confirmed as lost in transit by the shipping partner, Astam Sutra may offer:
The resolution will depend on product availability and courier confirmation.
In certain cases, Astam Sutra may offer store credit instead of a monetary refund.
Store credit may be subject to:
Applicable terms will be communicated when store credit is issued.
All returned products are subject to a quality inspection.
Astam Sutra reserves the right to refuse a return or reduce the refund if the product:
Damage caused by failure to follow the recommended care instructions will not be considered a manufacturing defect.
This includes damage caused by:
Please review the care instructions provided with each product.
Astam Sutra reserves the right to update or modify this Return & Refund Policy from time to time.
Any revised policy will become effective once published on the website.
We encourage customers to review this page before placing an order.
For return, exchange, cancellation, or refund-related queries, please contact us through the details provided on our Contact Us page.
When contacting us, please keep your order number and relevant product details available so our team can assist you efficiently.
Last Updated: October 2026
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